One Shared WhatsApp Inbox. One Team. Zero Missed Chats.
Every customer conversation, one shared place.
A shared team inbox for every WhatsApp conversation. Assign chats, leave private notes, and tag teammates, with no shared devices, no forwarded screenshots, and no missed messages.
Trusted by leading D2C and B2B brands worldwide
One Number. Your Whole Team.
On a single phone, one person replies and everyone else waits. Transket puts the same WhatsApp number in front of your entire team.
Hi, is the walnut dining table still in stock?
10:02Hello? Still there?
12:20Every chat lands in a shared inbox and is picked up by whoever is free.
From One Message to the Right Reply
No shared device, no forwarded screenshots. Here is the whole journey, start to finish.
One message in
A customer messages your single WhatsApp number, from an ad, a QR code, or your site.
Routed to the right desk
Transket sends it to sales, billing, or support, and assigns a free teammate automatically.
Answered as one voice
Your teammate replies with notes and tags for context. The customer just gets a fast answer.
Everything Your Team Needs on Every Chat
The tools that turn one WhatsApp number into a real support desk.
Every chat on the right desk
Route by keyword, entry point, or working hours, with round-robin assignment so no one is overloaded.
Unlimited agents
The WhatsApp app stops at 4 linked devices. Transket does not.
Send anything
Images, PDFs, catalogues, voice notes, and locations, right in the chat.
Private notes & @mentions
Leave context for the next teammate. The customer never sees it.
Tags & collision alerts
Label chats and see when a teammate is already replying.
Your Customer Just Sees Your Brand Name
Behind one friendly WhatsApp chat, your whole team is working together. The customer never sees the handoffs.
Picked this up from the shared queue.
Sent the autumn catalogue.
Hi! Is the walnut dining table in stock?
10:02Yes, in stock and ready to ship. Want to see the matching chairs?
10:03Our autumn walnut range
Love it. Can I pay on delivery?
10:05Absolutely, I’ll set that up now.
10:06Added tag: hot lead.
One number. Nobody repeated a thing.
Know How Your Team Is Actually Doing
First response time, resolution, and volume per agent, tracked on every conversation and ready to export.
Staff the hours customers actually write, and coach with facts instead of impressions.
Frequently asked questions
Everything about running one WhatsApp number across your whole team.
A shared WhatsApp inbox lets multiple team members read and reply to customer messages on one WhatsApp Business number, from one dashboard. Conversations can be assigned to specific people, with internal notes and tags, so teams work together without sharing a device. Transket's Shared Teams Inbox runs on the official WhatsApp Business API.
Yes, on the WhatsApp Business API. With Transket, every teammate logs into the same shared inbox from their own device and replies from the same business number at the same time. Chats are assigned or picked from a shared queue, and collision alerts show when someone is already replying. The free WhatsApp Business app cannot do this at team scale; it stops at a few linked devices.
No. Transket supports unlimited agents on one WhatsApp number. This is a key difference from the WhatsApp Business app, which stops at four linked devices. Your team size is set by your plan and your workflow, not by a device cap.
Yes. Every reply is attributed to the teammate who sent it, and every chat shows who claimed it, which tags were added, and what notes were left. Analytics track first response time, resolution rate, and chat volume per agent, ready to export. The customer only ever sees your brand name, never the handoffs.
Yes. A true multi-agent shared inbox requires the WhatsApp Business API, because the free WhatsApp Business app limits how many devices can use one number. Transket is a Meta-certified WhatsApp Business API provider, so the API access and the inbox come together in one setup. Numbers already on the free app need to be migrated to the API first.
Transket routes chats by keyword, entry point, or working hours, and assigns them round-robin so no one is overloaded. A pricing question can go to sales while a delivery question goes to support, automatically. Anything unassigned sits in a shared queue where a free teammate can pick it up. You choose the routing rules; the inbox enforces them.