Trusted by leading D2C and B2B brands worldwide
What Logistics Teams Run on Transket
Updates, order status, ads, and the whole operation's inbox, all in one place.
Proactive Shipment Updates, Sent Automatically
Customers stop asking because you told them first
Use Transket Campaigns to send booking confirmations, dispatch alerts, out-for-delivery notices, and delay announcements as WhatsApp messages. Segment by route, service type, or customer tier, schedule in advance, and watch performance in built-in analytics.
WhatsApp use cases
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Booking, dispatch, and out-for-delivery alerts
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Segments by route, service type, or tier
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Delay announcements before the phone rings
Your shipment is booked! Pickup confirmed for today, 11 AM to 1 PM.
Update: your parcel has been dispatched from our Mississauga hub.
Love these updates, thank you!
Where Transket Fits in the Shipment Journey
From booking to delivery, every stage happens on WhatsApp.
Book
Ads and links open a chat to capture the booking enquiry.
Track
The bot answers status and location questions in seconds.
Support
Exceptions and reschedules are handled in one shared thread.
Retain
Proactive updates cut tickets and keep shippers loyal.
Consent handled properly
Every message goes only to people who opted in. Transket’s unified consent management keeps your opt-ins organised and your sender reputation clean, which matters when your business depends on messages actually being delivered.
See how consent management worksGetting Started Takes Minutes, Not Months
15-day free trial. No credit card required. Cancel anytime.
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Frequently Asked Questions
Everything you need to know about running logistics communication on WhatsApp.
Yes, and it removes the single biggest ticket type: where is my order. The bot looks up status and answers instantly, around the clock, while your team handles exceptions from the shared inbox. Customers stop calling for updates they can get in one message.
With an order lookup: the customer sends their reference, and the bot replies with current status and expected delivery from the data you connect. No hold music and no portal login. Anything unusual, like a failed delivery or an address change, routes to a person with the chat attached.
Yes, as approved templates to opted-in customers: dispatched, out for delivery, delivered, and exceptions. Because WhatsApp messages are seen in minutes, missed-delivery loops shrink, and the reply channel is right there when the customer needs to reschedule.
Substantially, because status queries are most of the volume and the bot absorbs them. Your agents work the shared inbox on exceptions and B2B queries, with routing by keyword so the right desk gets each chat. Quality goes up precisely because humans stop answering the same question all day.
Yes. Client-facing updates, consignment confirmations, and exception alerts run on the same platform, with clients as tagged contacts and their history in one place. Account managers reply from the shared inbox instead of personal phones, so client relationships survive staff changes.
No for the messaging side: flows and templates build from one dashboard. Connecting live shipment data for automatic lookups may involve your systems team depending on where that data lives. Start with notifications and FAQs the same day, and wire the lookup next.